If for any reason you are not satisfied with an item purchased from Sports Turf Innovations, you may return the product within 90 days for a full refund. The limited warranty term is 90-day beginning on the date of purchase or order. You must provide a copy of your order with the item(s) listed. Shipping and handling charges are nonrefundable. Only returns by mail are accepted. If you have received the incorrect item or the item has a manufacturing defect, you may contact email@example.com and your request will be handled on a case by case basis. We here at Sports Turf Innovations will do the best we can to resolve any issues brought to our attention within 48 hours. We value your business and loyalty.